We No Longer Use Pos Indonesia for Shipments
Due to their service’s unreliability, we will no longer send out shipments using the services from PT Pos Indonesia, our local post office. We are deeply disappointed after we received a complaint from one of our Trololo T-shirt buyers in the USA, stating that his purchased apparel has yet to arrive, although the packet was shipped on March 29. It has been almost a month since we shipped the goods, where PT Pos Indonesia claimed that the goods will arrive within 10 business days. While we put our best effort to maintain our service to our customers, this has costed us our credibility and reliability in a considerable proportion.
We regret to inform our customers that to prevent these events from happening again and despite the cost, overseas shipments will only now be done using selected international freight forwarders. We also regret that with this decision, the cost to ship our products overseas will be increased significantly.
Last but not least, our sincere apologies for the inconvenience caused to our overseas customers. We will do everything in our power to make this right.
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June 2nd, 2011 at 12:58 am
We also use to work with PT Pos Indonesia to get agents waiting for the goods in Indonesia, and we also had some problems… Whatever is your business, your partners reliability is vital, and quality has a price.